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13 Feb 20

Survey for Ghana Trade Fair Company (GTFC)

OVERVIEW The Ghana Trade Fair Company, a Government owned agency, under the Ministry of Trade and Industry, intends to demolish and rebuild the Trade Fair with modern facilities such as a Convention Hotel, a Shopping Center/Mall, Industrial and Amusement Parks, Convention Center/Exhibition Pavilions and Office Complexes, all of international standards.…
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Customer Service Survey – Maiden Ghana Customer Service Index by Institute of Customer Service Professionals

OVERVIEW Institute of Customer Service Professionals(ICSP)  is an independent institute, solely dedicated to training and providing holistic and specialized customer service solutions and strategies for individuals and organizations in all sectors and industries particularly in Africa. Last year the Institute of Customer Service Professionals ( ICSP ) launched the maiden Ghana…
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12 Feb 20

Market research customer satisfaction study – Republic Bank Ghana

OVERVIEW Republic Bank (Ghana) Limited formerly, HFC Bank (Ghana) Limited is a subsidiary of Republic Financial Holdings Limited (RFHL) of Trinidad & Tobago. Republic Bank is a leading Universal Banking Institution in Ghana and arguably the most diversified Financial Institution.  Firmus Advisory conducted a qualitative and quantitative research; focusing on existing…
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