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1.0Firmus Researchhttps://firmusresearch.comCustomer Satisfaction Survey in Ghana - Firmus Researchrich600338<blockquote class="wp-embedded-content" data-secret="uQZ8CepsTj"><a href="https://firmusresearch.com/service/business-planning-2/">Customer Satisfaction Survey in Ghana</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://firmusresearch.com/service/business-planning-2/embed/#?secret=uQZ8CepsTj" width="600" height="338" title="“Customer Satisfaction Survey in Ghana” — Firmus Research" data-secret="uQZ8CepsTj" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript">
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OVERVIEW Background The client, a commercial bank in Ghana, wanted to assess the rate of satisfaction across its three customer segments as well as identify and evaluate the drivers of customer satisfaction of its personnel, products, technology and processes. In addition, the client wanted to evaluate the net promoter score of the bank, that is, […]https://firmusresearch.com/wp-content/uploads/2019/11/theme-05-475x600.jpg