Customer satisfaction study Republic Bank Ghana_Firmus Advisory

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Year: 2019

Republic Bank (Ghana) Limited formerly, HFC Bank (Ghana) Limited is a subsidiary of Republic Financial Holdings Limited (RFHL) of Trinidad & Tobago. Republic Bank is a leading Universal Banking Institution in Ghana and arguably the most diversified Financial Institution.  Firmus Advisory conducted a qualitative and quantitative research; focusing on existing and non-existing clients.  Using our Insight platform, we engaged customers and non-customers of the bank in Accra, Kumasi and Takoradi.

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